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Request Tracker 3.1

  by CyberNiche Software
Request Tracker Screenshot

Shareware
(Free To Try)

For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.

Buy ($149.00) / Download (4.7 MB)

Call Center, Crm, Customer Relations Management, Customer Resource Management, Customer Service, Help Desk, Helpdesk, Kms, Resource Management, Service Report, Time, Time Management, Work Order, Workorder Database

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.

Boot management, Css management, Mp3 management, Pc work order, Resource booker, Resource hacker, Resource tuner, Resource vb 6.0, Vnc management, Work time meter

Popularity
Download Avg. User Rating Overall
0.00% - 0.00%
Counters: 822 / 5 (visits / downloads)
Updated: 06-03-2005 00:00:00 UTC
Released: 17-02-2005 00:00:00 UTC
Language: English
Platform: Windows 95, 98, Me, NT, 2000, XP, 2003, Vista Starter, Vista Home Basic, Vista Home Premium, Vista Business, Vista Enterprise, Vista Ultimate, Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
Requirements: Windows 95 or higher, 10 Mb disk space
Install: Install and Uninstall
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